The successful delivery of our data capture and business processing outsourcing (BPO) services is greatly enhanced through M&Y Data Solutions commitment to quality. Our global delivery centres are ISO9000 accredited and ongoing process improvement is a continuous focus.

By way of an example, our data capture verification process described below demonstrates M&Y Data Solutions innovation and commitment to quality.

In delivering our data capture services, M&Y Data Solutions have adopted a double entry or verification system in order to maximize the integrity of our clients' valuable data. One approach involves two data entry operators independently capturing your data from different computers terminals.

During the data capture process, should our second, more senior operator enter any data that is inconsistent with what the first operator entered, software that we have developed, will forbid data capture to continue until the operator has addressed the conflicting results. Should this not be possible, a third, more senior member of staff will attend to, and correct the discrepancy found within the data capture results. Finally, a data quality auditor will conduct a random 5% quality check of the data capture results.

Some of our operators are highly specialized and have an encyclopaedic knowledge of English handwriting, or names and addresses. Also, for some clients, M&Y Data Solutions limits the amount of information an individual employee can see on a given image for security reasons, so that one operator never sees an entire image rendering what information is visible valueless on its own.

This double entry - key and verify approach maximizes the integrity of our clients valuable data and achieves extraordinarily high data quality levels exceeding 99.995%.